Store Policies


At Robert M. Sides our goal is to help you find the best solution to your musical needs. If you are not completely satisfied with a product, we gladly accept returns and exchanges within 14 days of the sale date. Please note following requirements and exceptions to the 14 day time period.

  • Exceptions include: printed music, media/software, mouth-blown products, repair parts, non-portable keyboard products and recording devices are non-returnable.
  • Shipping and delivery charges are not refundable.
  • Serialized merchandise & special orders may be subject to a re stocking fee of up to 20% of the purchase price. Restocking fees can also result if the item has damaged/missing accessories, packing materials/boxes or instruction manuals.

Refunds for cash or check purchases will be processed weekly by check from our main office. Refunds for credit card purchases can be processed at the store of purchase.


Manufacturer's warranty through Robert M. Sides on all new products unless noted otherwise. Used products as noted on receipt by associate.

  • Privacy Policy

    Robert M. Sides has been in business since 1937 and is committed to maintaining our customer records and non-public personal and financial information in a confidential manner. From time to time we may use a third-party that assists us with “bulk rate” direct mail services for special Robert M. Sides promotions or vents. They receive a one-time use list of names and addresses and do not receive non-public information. We restrict access to non-public information to only those employees or agents who need to know in order to service your account or to confirm the terms of any musical instrument lease. You can contact any store manager if you have questions regarding your privacy rights or if want to restrict disclosure for special promotions or events.